This company never serviced student loans in repayment. Now it’s handling 9 million accounts in an ‘unprecedented’ time.

For Jenna Crovo, figuring out her monthly student-loan payment has been “an absolute nightmare.” 

She says she struggled for months to obtain consistent and accurate information about her loans from Aidvantage, the student-loan servicer handling her loans, in the lead up to student-loan payments resuming in October. Logging onto her portal with the company was “excruciating,” she said, but ultimately when she got through before her first payment was due, the $203-monthly payment the website showed her was higher than she expected.